Terms & Conditions

Pickup, Delivery and Shipping

Each of our ‘sellers’ are located in different areas and are separate business with individual pickup, delivery and shipping protocols. Although these businesses are affiliated they operate independently and therefore may not have the same services, delivery fees and shipping methods. 

COVID - 19 Pickup & Delivery Policy

Curbside Pickup 

As we navigate through the constantly evolving COVID-19 pandemic situation, we are adapting our operations. While doing so, our top priority remains the health and safety of our dedicated staff and valued customers.

Our staff will be practising social distancing and wearing protective gloves, along with a regular routine of sanitizing hands.

Pickup Times:

Are detailed on the paid invoice emailed to you.

Location:

Rosehill Liquidation, 352 Governors Road East Brant County (Brantford) ON

Rosehill Auction, 1754 Garrison Road, Fort Erie ON

Rosehill Liquidation Warehouse, 901 Guelph Line, Burlington ON

Rosehill Plus, 1980 Regional Rd. 20, Thorold ON

What to bring:
Your paid invoice and a vehicle large enough to hold your items. This can be a printed out copy or the emailed version on your smart phone.

Someone on your behalf is allowed to pickup up your items. The paid invoice is all that is required.

Contact us once you have arrived:

Use the posted phone number found on the sign in each parking spot where you will be instructed to either phone or text us your invoice number and the parking space you are parked at.

Stay put! Please don't come in the building and respect social distancing with our staff and others.

Our staff will process your lots and bring them out to your vehicle. If the item(s) are small we will place the items in your vehicle for you. If its a larger order we will leave the order by your vehicle for you to load. 

Our staff will not be able to help you with loading unless the item is large and heavy, like an appliance, then we will instruct you to bring your vehicle to the large door where our staff will load your item.

Note, we are not responsible for securing your items in any way. Please bring tie downs etc to secure your items if necessary.

Delivery:

We are offering curbside delivery for large items, like appliances and furniture. Please contact us by email to arrange times and delivery charges.

Returns  

Items (excluding mattresses) are eligible for returns if the following conditions exist: The item has been either misrepresented by us or it is listed as functional and it is not. The buyer must reach out by email to the store location at  Rosehill Direct where they originally purchased the item, within 7 days of pickup (or delivery) to qualify for a refund unless expressed otherwise by Rosehill Direct.

Mattress Returns

 During this period with Covid 19 all mattress sales will be final.  No refunds or returns.  We do our best to describe the mattresses but with the doors to our stores currently closed to shoppers there is no way for you to try before you buy. 

Product Condition

New - A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).

New other (see details) - A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. See the seller's listing for full details and description of any imperfections.

Open Box - Excellent Condition - The product may or may not be in the original package or in the case of appliances and furniture not in a box at all. The item in most cases is a product that was undeliverable, a floor model, factory second, or a returned item in excellent condition with no signs of use. There may be some minor flaws or minor defects. See details in description. Manufacturers warranty may still apply - see details

Open Box - Scratch & Dent - The product may or may not be in the original package or in the case of appliances and furniture not in a box at all. The item has some cosmetic damage from transport or mishandling but does not affect the function of the product. These flaws are shown in the photos of the image. Manufacturers warranty may still apply - see details

Refurbished - An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in the original packaging. Any exceptions to this condition description will be mentioned on the product detail page.

Used - An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the description for full details and description of any imperfections.

As Is - An item that may not function as intended and may not be fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, items that are locked or can't be activated, or items missing essential components. This item may be good for parts only. The item is considered ‘As Is’ and we take no responsibility for its state or functionality. There are no returns nor refunds for these items and the buyer takes full responsibility for accepting the item as it is.

Salvage - An item that may not function as intended and may not be fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, items that are locked or can't be activated, or items missing essential components. This item may be good for parts only. See the description for full details.

Mattress Descriptions / Firmness levels

The firmness of a mattress boils down to the initial feel when you first lie on the mattress. It’s important to note that firmness is not the same as support.  it’s important to remember that firmness is subjective. Specific comfort needs, your age, gender, body type, weight, and a number of other factors play into how a mattress feels to you, and your perceptions of the feel will change the firmness rating you would give that mattress. "Firm" - When you first lie down, the mattress may immediately push back with a stiff sleeping surface.  "Plush" - More of a cloud-like comfort with lots of cushion and immediately contours and hugs sleepers.  "Mid Firm" - A balanced level of push-back, hug, and contour.

Colour of Products

We have made every effort to display as accurately as possible the colours of products that appear on this Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Catalogue Errors & Omissions 

If a description does not match a picture in a lot, the description takes precedence

Pricing and Credit

Rosehill Direct endeavours to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. Rosehill Direct cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. Rosehill Direct does not warrant that the content of the Website including, without limitation, product descriptions or photographs, is accurate or complete.

Rosehill Direct reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.

The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. All prices and other amounts appearing on the Website are quoted in Canadian dollars. 

Unpaid Invoices 

Buyers must complete the payment of their invoice within the calendar day that the invoice is created.  All unpaid invoices will be cancelled by 11:59 (EST) each day and the product will be made available immediately to other shoppers

Ownership, Copyright and Trademark

Rosehill Direct (also known as rosehilldirect.ca) is owned and operated by 1492222 Ontario Inc. This site is represented by four groups or ‘sellers’ under the banner of Rosehill Direct. These entities are:  

Rosehill Liquidation, 352 Governors Road East Brant County (Brantford) ON

Rosehill Auction, 1754 Garrison Road, Fort Erie ON

Rosehill Liquidation Warehouse, 901 Guelph Line, Burlington ON

Rosehill Plus, 1980 Regional Rd. 20, Thorold ON

This Website is operated by and is the property of Rosehill Direct. The domain name, trademarks, trade names, copyright and other intellectual property of 1492222 Ontario Inc, www.rosehilldirect.ca (collectively the “Website”) and rosehilldirect.ca are owned by 1492222 Ontario Inc and its partners.

Rosehill Direct expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Website. Access to this Website does not confer, nor shall such access be considered as conferring, upon anyone any license under any of these intellectual property rights. Access to this Website does not authorize anyone to use any of Rosehill Direct name, logo, mark or any other intellectual property in any manner.

Access

In its sole discretion, in addition to any other rights or remedies available to Rosehill Direct and without any liability whatsoever, Rosehill Direct at any time and without notice may terminate or restrict your access to any component of this Website.

Use of Website

This Website and all its contents are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on this Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, this Website or any related software. The content and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Website is strictly prohibited.

Rosehill Direct reserves the right to limit quantities, refuse orders, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Rosehill Direct believes that customer conduct violates applicable law or is harmful to the interests of Rosehill Direct or any third parties.

Registration

Registering on our website gives you easy access to your order status, contact information, opt-in email account preferences, order history and watch lists. To register, you must select a user name and password. We ask that you do not share your password with anyone else and that you keep your account information accurate and up to date.

Email Communication

As per Canada's new anti-spam legislation (effective date July 1, 2014), we are required to secure your consent to communicate with you electronically. By registering you are opting in to receive auction notices from Rosehill Direct (rosehilldirect.ca). Your privacy is important to us -- your email address will not be shared with any other party.

Our Liability

Access and use of this website is at your own risk. While we have made all reasonable efforts to ensure that the content is free from error, complete and up to date, and that your use of it is secure, we cannot guarantee it. When a mistake is noticed, we will make all reasonable efforts to notify you.

Rosehill Direct, our agents and our employees are not liable for any damages, including without limitation to direct, indirect, incidental or punitive damages, arising out of or related to access to or use of our site, whether or not these damages are foreseeable and whether or not we have been advised of the possibility.

This agreement between Rosehill Direct, and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.

Personal & Property Risk 

We will not be liable for damage or injury to individuals or their property.

Claims 

No claims regarding goods purchased will be allowed.

Legal Compliance 

You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service and your bidding on, listing, purchase, solicitation of offers to purchase, and sale of items.

Indemnity 

You agree to indemnify and hold Rosehill Direct harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

Privacy 

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy.